Help Centre and FAQs

My Vapery - Vape devices and E-Liquids - Contact UsMy Vapery - Vape devices and E-Liquids - Contact Us

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Top Frequently asked questions

Vaping is widely seen as a safer alternative than smoking traditional cigarettes.

It requires two fundamental elements; a vaping device and a compatible e-liquid. The vaping device, or e-cigarette, essentially vaporises the e-liquid to produce a vapour which is then inhaled and exhaled by the user.

In 2015, Public Health England found that vaping is 95% safer than smoking cigarettes.

At My Vapery, we focus on premium products that are tried and tested by thousands of users every day. We are fully compliant to all TPD regulations and our Responsible Vaping campaign sets the standard for product safety and quality management.

Over 41 million people worldwide have made the switch from tobacco through the use of vaping devices.

As confirmed by many independent organisations, including Public Health England and the NHS, vaping reputable e-liquids is significantly less harmful than smoking.

Flexible nicotine strengths allow you to retain an effective nicotine dosage without all the harmful chemicals associated with smoking.

Our e-liquid products are made using Vegetable Glycerine, Propylene Glycol, Flavourings and Nicotine – nothing else. What’s more, all our e-liquids are manufactured in the UK and we follow strict regulations to ensure the quality of our products.

Many vapers are turning to Nicotine salts as an alternative to traditional freebase nicotine e-liquids. Nicotine salts are found naturally in tobacco leaves and produce a perfectly smooth vaping experience with minimal throat irritation.

The nicotine is also absorbed faster and remains in your system for longer, providing a more intense level of satisfaction than freebase nicotine. For this reason, vapers are able to reduce their nicotine strength and still enjoy an effective nicotine hit.



Choose the nicotine strength that’s right for you based on your previous smoking habits. But remember, the overall aim would be to reduce the dosage over time and eventually cut it out altogether. Our e-liquids help you do this seamlessly and at your own pace. Here's a general Nicotine guide: Heavy smokers (20+ cigarettes a day) - 18-20mg Nicotine Medium smokers (10-20 cigarettes a day) - 10-12mg Nicotine Light smokers (less than 10 cigarettes a day) - 3-6mg Nicotine

Yes. If you are not satisfied with your item/s, customers within UAE have the right to withdraw from a purchase within 14 days after delivery. Please see our Refunds Policy for further details.


FAQ

Delivery Questions

My Vapery offers a range of flexible delivery options to suit your needs.

20 AED Sky Express - Standard business next day delivery
50 AED Sky Express - Standard business same day delivery
Next day delivery can happen if order is placed after 6pm and if there is some public holiday
60 AED Sky Express - International delivery (Price can be change depending on the weight of the package )

*Same Day Dispatch applies on all orders placed before 6pm UAE time from Sunday-Thursday

Yes. We offer a fast and reliable international delivery service via FedEx and UPS depending on where you are.

Yes. If you are not satisfied with your item/s, customers within the UAE have the right to withdraw from a purchase within 14 days after delivery. Please see our Refunds Policy for further details.

Product Information

Freebase e liquid: Freebase is the more traditional form of e juice, with nicotine that is closer to its purest form

The Emirates Authority for Standardization & Metrology, otherwise known as ESMA, is a Federal Authority that ensures the quality of goods entering the UAE market.

Local and imported products are verified for compliance against National Standards meaning anyone looking to sell products in the UAE has to obtain ESMA approval before legal sale.

Many vapers are turning to Nicotine salts as an alternative to traditional freebase nicotine e-liquids. Nicotine salts are found naturally in tobacco leaves and produce a perfectly smooth vaping experience with minimal throat irritation. The nicotine is also absorbed faster and remains in your system for longer, providing a more intense level of satisfaction than freebase nicotine. For this reason, vapers are able to reduce their nicotine strength and still enjoy an effective nicotine hit.

The nicotine is also absorbed faster and remains in your system for longer, providing a more intense level of satisfaction than freebase nicotine. For this reason, vapers are able to reduce their nicotine strength and still enjoy an effective nicotine hit.

You may find some e-liquids say 20mg/ml Nicotine on one part of the label and then 36mg/ml elsewhere! This can be confusing but it’s all to do with the chemical difference between Nicotine salt and Freebase Nicotine.

Both figures are correct because 36mg/ml of Nicotine salt is equivalent to 20mg/ml of Freebase Nicotine. These products comply with the TPD nicotine regulations while simultaneously providing an effective nicotine hit.

Our e-liquid products are made using Vegetable Glycerine, Propylene Glycol, Flavourings and Nicotine – nothing else. What’s more, all our e-liquids are manufactured in the UK and we follow strict regulations to ensure the quality of our products.

General Questions

Vaping is widely seen as a safer alternative than smoking traditional cigarettes.

It requires two fundamental elements; a vaping device and a compatible e-liquid. The vaping device, or e-cigarette, essentially vaporises the e-liquid to produce a vapour which is then inhaled and exhaled by the user.

In 2015, Public Health England found that vaping is 95% safer than smoking cigarettes.

At My Vapery, we focus on premium products that are tried and tested by thousands of users every day. We are fully compliant to all TPD regulations and our Responsible Vaping campaign sets the standard for product safety and quality management. .

Over 41 million people worldwide have made the switch from tobacco through the use of vaping devices.

As confirmed by many independent organisations, including Public Health England and the NHS, vaping reputable e-liquids is significantly less harmful than smoking.

Flexible nicotine strengths allow you to retain an effective nicotine dosage without all the harmful chemicals associated with smoking.

Depending on how heavy a smoker you are, this will determine the nicotine strength you should be using. Here’s a general guide:

Heavy Smoker
If you’re currently smoking over 20 a day, you’ll need a high strength nicotine dosage to start things off. Take a look at our Nic Nic Short Fill range for high intensity Nicotine Shots at 20mg/ml available in a range of classic flavours.

Medium Smoker
For you medium smokers on 10 to 20 cigarettes a day, we recommend trying a Nicotine strength between 12-18mg/ml. We’ve developed an exciting list of shortfill brand options you can choose from with a huge range of flavours. Light Smoker

We recommend that lighter smokers on less than 10 cigarettes a day should consider using low intensity nicotine-based e-liquids. Check out our premium Vape:50 range with a selection of 18 delicious flavours to choose from, offering a low intensity 6mg/ml of nicotine.

Yes, nicotine is categorised by NHS England as a ‘highly addictive’ substance. Nicotine cravings can be very strong and remains the primary reason why people carry on smoking cigarettes.

Our nicotine-based e-liquids have varying levels of nicotine specifically designed to help smokers gradually quit at their own pace. Vapers have the flexibility to lower their nicotine strength over time and, ultimately, cut nicotine out completely.

Yes, Reward Points can be earned throughout the My Vapery Store. This is just one of the ways we thank you for being a loyal customer.

For further details on how to collect and spend your points, head over to the Reward Points Centre.

My Vapery has a dedicated customer service team based in Dubai, UAE. If you have any questions or comments, please get in touch with us today via email or phone..

UAE Phone: +971 56 470 469

Email: sales@myvapery.ae

Nassima Tower,
Office 1102B,
Dubai,
UAE,


ESMA Customer FAQs

What is ESMA?

The Emirates Authority For Standardization & Metrology, otherwise known as ESMA, is a Federal Authority that ensures the quality of goods entering the UAE market. Local and imported products are verified for compliance against National Standards meaning anyone looking to sell products in the UAE has to obtain ESMA approval before legal sale.

ESMA ultimately determines whether branded e-liquid products are accredited for sale in the UAE. The regulatory compliance standards they set out require significantly re-designing product packaging.in order to meet the criteria.

We understand that regulation can mean more red tape and bureaucracy, especially for younger businesses entering a new marketplace. However, our industry-leading expertise ensures that all My Vapery e-liquid products are fully compliant and approved by the governing body ESMA.

Compliance Solutions

MyVapery’s Compliance Team have first-hand experience in facilitating entry into the UAE market. We have carefully tailored our own product packaging, as well as our brand partners’, to meet regulatory compliance standards in the UAE.
MyVapery’s winning formula takes our customers right through the artwork approval process and onto the shelves, allowing our brand partners to grow with minimal effort.
This market-leading know-how sets us apart from other distributors and provides our brand with greater security over their products, saving them time and money in the process.


My Vapery - Vape devices and E-LiquidsMy Vapery - Vape devices and E-Liquids

Get in Touch

Interested in learning more about our products? Have a comment or query?

At MyVapery, we provide exceptional customer service like we’d want to experience ourselves. With two dedicated teams based in the UK and the UAE, you’ll get through to a friendly human on the other end of the phone. From the simple to the complicated, we’re here to help.

   +971 43331204

   info@myvapery.ae